Limited Warranty

At Reef UK we want to make sure you’re 100% satisfied with your purchase. If you have concerns regarding the quality of your purchase from reefsandals.co.uk, simply email our customer care team at hello@reefsandals.co.uk with your order number and a clear photo displaying the area of concern along with a brief description.

Our team will then review your claim details and come back to you within 5 business days of receiving your information - we are unable to process a claim without this information but we're happy to talk through any quality concerns.

Please note that we are unable to process for items not purchased via reefsandals.co.uk. 

DEFECTIVE GOODS LIMITED WARRANTY

Reef UK will cover products purchased from reefsandals.co.uk against the manufacturing defects identified below for each Reef product class, and for the following periods (measured from the original date of purchase):
•    One (1) year for shoes
•    One (1) year for sandals

Products covered by the Reef UK warranty will be replaced or credited at our discretion.

SANDALS:

The following defects are covered by the Reef UK warranty when claims are made by the original consumer within the one (1) year warranty period above:
•    Loose weaving on straps (new sandals only)
•    Straps/buckles pulling out (where soles are not severely worn)
•    Delamination of layers (repairable)
•    Glue on the straps (glue rubs off of the sole - new sandals only)
•    Stitching coming undone on logo (new sandals only)
•    Stitching coming undone on any part of sandal straps

SHOES:

The following defects are covered by the Reef UK warranty when claims are made by the original consumer within the one (1) year warranty period above:
•    Sole separation from upper
•    Stitching coming undone on logo
•    Seams unstitching on upper (except when due to wear)
•    Popped or missing eyelets
•    Non-matching color between two halves of pair

WHAT'S NOT COVERED:

The following are NOT covered by the Reef UK warranty nor are the above defects covered when any of the following are prevalent:

•    Fraying of straps/shoe uppers due to use/abuse
•    Deterioration as a result of water abuse
•    Sole wearing out or worn through
•    Colour fading
•    Skateboard/bicycle abuse
•    Cuts, scratches, burns, etc.
•    Damage caused by negligence, misuse or alteration of products
•    Damage caused by wetting non-waterproof products
•    Fit, blisters, and/or other comfort issues

Any concern not listed above will be reviewed on a case by case basis at the discretion of our customer care team.